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Häufig gestellte Fragen

How long does the implementation of specialist and niche solutions take?
An ERP implementation takes 3 to 18 months depending on complexity. Cloud solutions are often live within 4–12 weeks, while classic mid-market ERPs need 6–12 months for requirements analysis, customising, data migration and training. More under ERP implementation.
How secure are specialist and niche solutions when it comes to data protection?
For cloud ERPs, the server location (ideally EU/Germany), a data processing agreement (DPA) and BSI C5 or ISO 27001 certifications are central criteria. GDPR compliance should be explicitly documented by the vendor. The exact details depend on the industry, size class and customising depth of the specific ERP setup.
How are specialist and niche solutions developed further?
Cloud ERPs typically receive monthly to quarterly releases automatically. On-premises ERPs have annual major releases with active patch maintenance. Release notes and the roadmap can be viewed at the manufacturer.
What happens to my data if I cancel my specialist or niche solution?
With cloud ERPs, a good vendor guarantees data export in open formats (CSV, JSON, SQL dump). The contract should explicitly regulate the data return obligation, deletion period and format. The exact details depend on the industry, size class and customising depth of the specific ERP setup.
What support SLAs do specialist and niche solutions offer?
Standard support usually covers business days from 8 a.m. to 6 p.m. with a response time of around 4 hours. Premium/24x7 SLAs come at an extra charge. With cloud vendors, availability SLAs (e.g. 99.9%) are important – check the contract!