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Frequently Asked Questions

What does low-code mean in practice for mySTEPS?

Low-code in mySTEPS means that administrators and power users can adapt screens, workflows, fields, validations and reports through a visual configuration interface without writing code. This reduces the cost of small adaptations versus traditional ERPs where every workflow change requires partner programming work. The limits of low-code are the very complex customisations — industry-specific compliance logic, deep integrations — where programming work is still needed.

Is mySTEPS the same product as STEPS or Steps Business Solution?

mySTEPS is a completely new platform built in three years of development, not an evolution of STEPS or Steps Business Solution. Existing STEPS customers face a migration project if they move to mySTEPS; the vendor offers structured migration paths but buyers should evaluate the migration scope explicitly. New buyers should focus on mySTEPS rather than STEPS, which is in maintenance mode.

How does mySTEPS handle service management?

Service management is a traditional strength of Step Ahead and the depth in mySTEPS reflects this heritage. Tickets, maintenance plans, contract management, mobile work orders and dispatch are part of the standard scope. The product is particularly well-suited for IT service providers, software houses and technical wholesalers with after-sales service operations, where the integrated service-management capability avoids running a separate field-service product alongside the ERP.

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