Häufig gestellte Fragen
Which data is synchronised between the ERP and SAP?
Typically, master data (contacts, companies, products) and transactional data (orders, invoices, payments) are synchronised. Which fields are actually transferred depends on the chosen connector and the master system. In most setups the ERP is the source for financial data and product master data, while SAP is the source for sales or operations data. A clean field-mapping table should be documented before go-live.
How is the sync frequency typically configured?
Common frequencies are real time (webhook-based), 5-15-minute intervals (polling) or nightly batches. Real time is state of the art for sales cases, while batches are sufficient for reporting data. The choice depends on the business process and the API load on both sides. With SAP, API rate limits should be checked early on — otherwise exceeding them leads to data gaps.
What interface options are available for the SAP integration?
There are three typical routes: native connectors from the ERP or SAP vendor, iPaaS platforms (Workato, Make, Zapier, Celigo), or custom REST/SOAP integrations. Native connectors are the fastest to set up, iPaaS offers the most flexibility, and custom integrations adapt to special cases. Which option is best depends on volume, complexity and budget — see the interface overview. A technical pre-analysis saves a lot of effort later on.
What is the master system in an SAP integration?
The master system holds the leading source of truth for a data object. For finance and accounting data the ERP is usually the master, while for sales and marketing data it is often SAP. This assignment should be documented in writing for each data object, otherwise inconsistencies arise with bidirectional synchronisation. A documented mapping is also important for GoBD-compliant traceability.
Which typical sources of error should be planned for?
Classic errors include unmapped mandatory fields, differing format standards (date, currency, tax rates) and missing conflict resolution for bidirectional sync. Just as critical are API limits, token expiry and unstructured error handling. A production-grade integration needs monitoring, alerting and a clear reprocessing path for errors. For the SAP integration, a dedicated test tenant in both systems is recommended.
