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Häufig gestellte Fragen

How long does the implementation of .iD régie take?
An ERP implementation takes 3 to 18 months depending on complexity. Cloud solutions are often productive within 4–12 weeks, while classic mid-market ERP systems need 6–12 months for requirements analysis, customising, data migration and training. More at ERP implementation.
How secure is .iD régie with regard to data protection?
For cloud ERP systems, the server location (ideally EU/Germany), a data processing agreement (AVV) and BSI C5 or ISO 27001 certifications are the central criteria. GDPR compliance should be explicitly documented by the vendor. The exact details depend on the industry, company size class and customising depth of the specific ERP setup.
How is .iD régie developed further?
Cloud ERP systems typically receive monthly to quarterly releases automatically. On-premise ERP systems have annual major releases with active patch maintenance. Release notes and the roadmap can be viewed at the vendor.
What happens to my data if I cancel .iD régie?
With cloud ERP systems, a good vendor guarantees data export in an open format (CSV, JSON, SQL dump). The contract should explicitly regulate the data return obligation, deletion period and format. The exact details depend on the industry, company size class and customising depth of the specific ERP setup.
What support SLAs does .iD régie offer?
Standard support usually covers working days from 8:00 to 18:00 with a response time of around 4 hours. Premium/24x7 SLAs come at an additional charge. With cloud providers, availability SLAs (e.g. 99.9%) are important – check the contract!