Krämer DMS

Krämer DMS is a hosted document-management system from Krämer IT Solutions GmbH, based in the Saarland in south-western Germany. Founded in 1992, the parent organisation operates as a regionally rooted IT services provider with more than 170 staff and runs its own data centres on German soil. Krämer DMS complements an in-house cloud portfolio that also covers hosted Exchange, hosted ERP, backup, telephony and managed workplace services, and addresses Mid-Market (mid-market) organisations, municipal bodies, tax practices and public administrations that need to digitise their document flows in a revision-secure (revisionssicher) and legally compliant way. The product positions itself explicitly as “Hosted DMS”: the vendor takes over operations, maintenance, backup and security mechanisms in its own infrastructure, while users only need a browser or the mobile app.

Functional sweet spot

The product covers the core document-management workflow: capture, classification, indexing, filing, retrieval and revision-secure archiving of documents of all kinds. Input channels include batch scanners, drag-and-drop from email and Office programs, and direct processing of digital receipts such as ZUGFeRD invoices (the German hybrid PDF and structured-data e-invoice format). Workflow capabilities cover invoice approval, document routing and access control. The product is positioned as a compact alternative to traditional on-premises DMS heavyweights such as d.velop d.3, ELO Digital Office and DocuWare, which without an explicit cloud arrangement typically require considerable in-house operations effort. Functional depth is sufficient for typical DACH SMB and mid-market document workflows; very complex enterprise records-management requirements with extensive metadata models and retention policies may exceed the standard scope.

DACH positioning

Krämer DMS is a Tier-3 specialist DMS, regionally rooted in the Saarland with a customer base that extends across the wider DACH region. The product's competitive position rests on three elements: full operation in German data centres, suitability for organisations bound by the DSGVO (the German implementation of the GDPR), and the managed-service model that removes operational responsibility from the customer. In neutral market commentary in publications such as it-daily.net and Funkschau, Krämer regularly appears in the context of cloud and managed-service providers serving the German Mid-Market, whose importance has grown since the DSGVO and the broader cloud shift. GoBD compliance for digital record-keeping is part of the standard scope.

Pricing and implementation

Krämer does not publish list prices and quotes by project. As a hosted DMS the licence model is typically a per-user monthly subscription with a storage component, often combined with a one-off onboarding fee. For an indicative 30-user mid-market deployment, all-in five-year TCO usually sits between approximately 80,000 and 200,000 euro, including hosting, licence, basic configuration and standard support. Implementation is faster than for traditional on-premises DMS heavyweights because the platform is already operated and configured by the vendor; the buyer's effort focuses on document categories, indexing rules and integration to the existing line-of-business systems. Typical onboarding timelines run six to twelve weeks for a focused scope.

Selection considerations

Krämer DMS is a defensible choice for DACH Mid-Market organisations, municipalities, tax practices and administrations between approximately 10 and 200 users where the managed-service model, German data residency and DSGVO-conformity are core requirements and the buyer does not want to operate a DMS in-house. It is less compelling for very large enterprises with complex records-management and retention requirements (where d.velop d.3, ELO or OpenText fit better), for organisations that already operate substantial cloud infrastructure and prefer to add a DMS to it natively (Microsoft 365 with SharePoint and partner add-ons), or for very small businesses below 10 users where simple cloud filing tools cover the workflow at lower cost. Buyers should test ingestion of their actual document mix during evaluation.

Comparable vendors

Direct functional comparables include d.velop d.3 (typically as a managed offering through a partner), ELO Digital Office, DocuWare and amagno on the SMB and mid-market side, all of which can be operated as hosted services through their respective partner ecosystems. Microsoft 365 with SharePoint provides an adjacent capability that is increasingly chosen for general document collaboration, although the revision-secure archiving and GoBD scaffolding usually still require a dedicated DMS layer. For very large organisations OpenText Documentum and IBM FileNet remain in the consideration set, but at very different scale and cost. Krämer's differentiation is the operator model and the regional anchoring, not the deepest functional scope.

Vendor homepage of Krämer DMS

Current view of the website https://www.kraemer-it.de/

Screenshot of the homepage of Krämer DMS

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Häufig gestellte Fragen

Which modules does Krämer DMS offer?

Krämer DMS typically comprises modules for financial accounting, order management, warehousing, purchasing and master data. Industry-specific extensions (PPS, CRM, DMS) are often optional — the exact range of functions is shown in the vendor profile above. The exact configuration depends on the industry, company size and customising depth of the specific ERP setup.

What are the hardware requirements for Krämer DMS?

For cloud deployment, modern browsers are sufficient. For on-premise installations, server requirements vary depending on the number of users and document volume — the vendor provides detailed system requirements, often with recommended configurations for 25, 50, 100 or 250 users. The exact configuration depends on the industry, company size and customising depth of the specific ERP setup.

How does data migration from an old ERP to Krämer DMS work?

Data migration typically runs in 3 phases: mapping (old vs new data model), cleansing (duplicates, master data quality) and a test migration with validation. Specialised migration service providers: ERP integration providers. The exact configuration depends on the industry, company size and customising depth of the specific ERP setup.

How expensive is the annual maintenance for Krämer DMS?

On-premise maintenance typically runs at 18–22% of the licence costs per year and covers updates, hotfixes and phone support. Cloud ERPs include maintenance in the subscription price, so there is no separate maintenance contract. Over a typical system lifetime this recurring cost adds up to a significant share of the total cost of ownership, so budget for it from year one.

Which well-known reference customers does Krämer DMS have?

Vendors usually list reference customers on their own website — for specialised industry ERPs, 10–50 showcase customers are well known. Industry-specific references should be requested specifically before making a selection. The exact configuration depends on the industry, company size and customising depth of the specific ERP setup.