GREYHOUND
GREYHOUND is a German email and customer-communication management product developed by GREYHOUND Software GmbH (Burgwedel, Lower Saxony). The category is best described as a shared-inbox, helpdesk and email-management platform rather than a full ERP — the product addresses the workflow of handling inbound customer email, ticket assignment, response tracking, document archiving and the team-level coordination that German SMBs need around customer communication. GREYHOUND's installed base is concentrated in DACH SMBs in trade, e-commerce, services and the freelancer-and-agency segment, where a low-friction shared-inbox is more useful than a heavyweight ITSM ticketing system. The product is sometimes positioned alongside or as an alternative to Microsoft Outlook with shared mailboxes, Zendesk, Freshdesk and the customer-service modules of larger CRM platforms.
Functional scope
GREYHOUND covers shared inboxes for team-level email handling, ticket-style assignment and status tracking, response templates, internal notes, attachment archiving with GoBD-compliant retention, email automation rules, basic CRM with customer-history view, and an audit trail covering all email-related actions. The product is deliberately scoped around customer communication and is not a general ERP — it does not cover sales orders, inventory, accounting or production. The audit-trail and archiving features are a recognised strength and are one of the reasons German SMBs select GREYHOUND over lighter shared-inbox products that lack the documentation depth required under German commercial-record-retention law.
GoBD compliance and email archiving
The product's archiving and audit-trail features are designed around the German principles for proper digital bookkeeping (GoBD) and the email-archiving requirements that flow from the German commercial-record-retention obligation (handelsrechtliche Aufbewahrungspflichten). Inbound and outbound customer email is preserved in an immutable form with full audit metadata, which is one of the structural differentiators versus international helpdesk products that approach email archiving as an afterthought. The product is widely used as the email-archiving solution alongside a separate ERP and a separate accounting system in DACH SMB combinations.
Architecture and deployment
GREYHOUND is delivered both on-premises and as a managed cloud service hosted in German data centres. The on-premises model is the historical anchor of the installed base, particularly among SMBs that integrate GREYHOUND with their existing local Microsoft Exchange or other on-premises email infrastructure. The cloud-managed model is growing and is the typical entry path for new SMB customers. Native integration with Microsoft Outlook, Exchange and Microsoft 365 covers the typical SMB email environment; integration with the major DACH ERPs (Sage 100, SelectLine, JTL-Wawi) is available via partner connectors.
Pricing model and TCO
GREYHOUND is licensed per user, with separate pricing tiers for the on-premises and cloud-managed models. The product's commercial argument is the combination of low per-user cost versus international helpdesk platforms (Zendesk, Freshdesk) plus the GoBD-compliant archiving features that those products do not include natively. For a 10-to-50-user SMB deployment, all-in TCO over five years lands in the lower five-figure to mid-five-figure euro range, materially below comparable international helpdesk platforms when archiving compliance is factored in. Buyers should request a written quote covering the on-premises versus cloud choice, integration scope and archiving-retention requirements.
Selection considerations
GREYHOUND is a credible choice for DACH SMBs that need a German-language shared-inbox and customer-communication management product with GoBD-compliant archiving, particularly those running Microsoft Exchange or Microsoft 365 and using a separate DACH ERP. It is less compelling for organisations needing a full omnichannel customer-service platform (Zendesk, Freshdesk, Salesforce Service Cloud), for large enterprise IT service management (ServiceNow), for buyers needing native multi-language and multi-region support (most international helpdesks are stronger), and for organisations where the customer-communication features should be embedded inside a broader CRM (HubSpot Service Hub, Microsoft Dynamics 365 Customer Service).
Related Topics
Vendor homepage of GREYHOUND
Current view of the website https://greyhound-software.com/
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Frequently Asked Questions
Is GREYHOUND a CRM or a helpdesk?
GREYHOUND is a shared-inbox and customer-communication management product with helpdesk-style ticketing and basic CRM features. It is not a full CRM platform — for sales-pipeline management, marketing automation or complex multi-channel customer service buyers typically pair GREYHOUND with a separate CRM.
Does GREYHOUND support GoBD-compliant email archiving?
Yes. GoBD-compliant immutable email archiving with full audit metadata is one of the product's structural strengths and is the reason many DACH SMBs select GREYHOUND over international helpdesk platforms that lack the archiving depth required under German commercial-record-retention law.
Is GREYHOUND available as cloud SaaS?
Yes. The managed cloud service is delivered from German data centres and is the typical entry path for new SMB customers, although the on-premises model continues to anchor a significant share of the installed base.
Does GREYHOUND integrate with Microsoft 365?
Yes. Native integration with Microsoft Outlook, Exchange and Microsoft 365 covers the typical DACH SMB email environment, and is one of the standard integration paths supported by the vendor.