Firmao

Firmao is a cloud-based CRM and ERP platform developed by Firmao Polska Sp. z o.o., headquartered in Lodz, Poland. Since launch in 2010 the product has established itself both in Poland and internationally, with vendor figures citing over 110,000 businesses using the platform. In the German-speaking market Firmao positions as a cost-effective alternative to classical cloud suites such as weclapp, Odoo or Bitrix24. The platform combines CRM with sales automation, invoicing, project and task management, inventory, helpdesk and integrated VoIP in a single web application. Native iOS and Android apps allow sales and service to access data on the go. Firmao positions itself as a “Swiss army knife” for small and mid-sized businesses that want to bundle sales, back-office and inventory in one system without committing to a complex ERP project. The interface is multilingual and supports German, English, Polish and Ukrainian among other languages.

Functional scope

Firmao's functional scope covers nearly all standard processes of a small business. The CRM module supports lead and opportunity management, contact tracking, activity management, sales automation, bulk mailing and live chat. Invoicing, quotes, orders, delivery notes, credit notes and a dunning workflow complete the sales setup. Inventory management offers stock tracking, supplier management, FIFO and LIFO booking, multi-warehouse handling and stock takes. Projects and tasks are mapped through timesheets, Kanban boards and Gantt charts, with hours booked against customer projects and automatically transferred into invoices. Integrated VoIP allows calls to be logged directly against contacts; a helpdesk module covers ticketing and service. Contract management, a basic HR module, report generators and over 5,000 Zapier integrations round out the platform.

Target audience and industries

Firmao addresses small and mid-sized businesses with roughly five to 200 employees, particularly in B2B sales, consulting, IT services, retail and wholesale, light manufacturing, agencies and e-commerce. The modular setup and low entry barrier suit startups starting with a handful of licences as well as growing mid-sized businesses that activate additional functions over time. The international design with multi-language, multi-currency and configurable tax rates also makes the platform suitable for smaller groups with several country subsidiaries.

Technology and deployment

Firmao is consistently designed as Software-as-a-Service and delivered exclusively from the cloud. Access is browser-based from any device, supplemented by native iOS and Android apps. Data is held in European data centres, supported by redundant backups and SSL encryption. Updates roll out automatically; new functions ship quarterly. An open REST API allows third-party systems to be connected; Zapier integration covers more than 5,000 services including Google Workspace, Microsoft 365, Mailchimp, Dropbox and Stripe. E-commerce platforms (Allegro, Shopify, WooCommerce) are supported through standard connectors. Single sign-on, granular roles, audit logs and configurable workflows round out the platform. A self-hosted variant is not on offer, which simplifies operations but limits the platform to cloud-affine adopters.

Strengths and limitations

Strengths sit in the broad SMB-focused scope on a single cloud platform, the international and multilingual posture, the integrated VoIP telephony and the broad Zapier integration. Pricing is materially below DACH cloud-native ERPs of similar scope, which makes the platform attractive for cost-sensitive SMBs. Limitations include modest visibility in independent DACH studies, a smaller partner ecosystem than the established DACH cloud vendors, and limited DACH-specific compliance depth: DATEV integration and German-specific accounting workflows are present but not as natively built-in as in DACH-grown products. Buyers prioritising deep DACH accounting integration or large local partner networks should validate the depth carefully.

Pricing and licensing

Firmao uses a cloud subscription model with per-user pricing, materially below the DACH cloud-native ERP segment. Entry-level tariffs start in the low double-digit euro range per user per month, with mid-tier and enterprise tariffs scaling with functional scope (manufacturing, advanced inventory, VoIP, helpdesk). A free trial is available. For a typical SMB with 20 users, all-in annual licence cost lands in the low-four-figure euro range — well below the DACH SaaS-ERP segment. Implementation effort is light because the platform is designed for self-service onboarding.

Related Topics

• weclapp
• Odoo
• ERP for small business

Vendor homepage of Firmao

Current view of the website https://firmao.net/