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Häufig gestellte Fragen

How long does it take to implement OOURS?
An ERP implementation takes 3 to 18 months depending on complexity. Cloud solutions are often productive within 4–12 weeks, while classic mid-market ERP systems need 6–12 months for requirements analysis, customising, data migration and training. Read more at ERP implementation.
How secure is OOURS in terms of data protection?
For cloud ERP systems, the server location (ideally EU/DE), a data processing agreement (AVV) and BSI C5 or ISO 27001 certifications are key criteria. GDPR compliance should be explicitly documented by the vendor. The exact arrangements depend on the industry, company size and customising depth of the specific ERP setup.
How is OOURS being further developed?
Cloud ERP systems typically receive monthly to quarterly releases automatically. On-premises ERP systems have annual major releases with active patch maintenance. Release notes and the roadmap can be viewed at the vendor.
What happens to my data if I cancel OOURS?
With cloud ERP systems, a good provider guarantees data export in an open format (CSV, JSON, SQL dump). The contract should explicitly regulate the data return obligation, deletion period and format. The exact arrangements depend on the industry, company size and customising depth of the specific ERP setup.
What support SLAs does OOURS offer?
Standard support usually covers weekdays from 8 a.m. to 6 p.m. with a response time of around 4 hours. Premium/24x7 SLAs come at an extra charge. With cloud providers, availability SLAs (e.g. 99.9%) are important – check the contract!