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Frequently Asked Questions

Is Epicor Kinetic the successor to Epicor 10 / Epicor ERP?

Yes. Kinetic is the modern rebrand and evolution of the older Epicor 10 / Epicor ERP product. For new deployments in discrete manufacturing, Kinetic is the strategic path; existing Epicor 10 customers typically migrate to Kinetic during their next major upgrade.

How does Kinetic compare with SAP S/4HANA in DACH?

In the DACH market, SAP S/4HANA has materially larger installed base and partner ecosystem for mid-to-large manufacturing. Kinetic's differentiator is the depth of out-of-the-box manufacturing functionality without the typical SAP customisation effort. For owner-managed mid-market manufacturers with international subsidiaries, Kinetic often offers a faster path to value than SAP.

Is Kinetic a multi-tenant SaaS product?

Yes. The default deployment is Epicor Public Cloud on Microsoft Azure as multi-tenant SaaS with quarterly Continuous Innovation updates. Single-tenant cloud, private cloud and on-premise are also supported for customers with specific data-residency or compliance requirements.

What is Epicor Prism?

Epicor Prism is the embedded AI agent platform shipping with Kinetic, providing AI agents for tasks such as data research, order processing, quality analysis and inventory optimisation. Prism is marketed on an outcome-based pricing model rather than a flat per-user fee.