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Häufig gestellte Fragen

How long does it take to implement SIVAS.ERP?
Depending on complexity, an ERP implementation takes 3 to 18 months. Cloud solutions are often productive within 4–12 weeks, while classic mid-market ERPs need 6–12 months for requirements analysis, customising, data migration and training. More under ERP implementation.
How secure is SIVAS.ERP with regard to data protection?
For cloud ERPs, the server location (ideally EU/Germany), a data processing agreement (DPA) and BSI C5 or ISO 27001 certifications are key criteria. GDPR compliance should be explicitly documented by the provider. The exact arrangement depends on the industry, company size and customising depth of the specific ERP setup.
How is SIVAS.ERP developed further?
Cloud ERPs typically receive monthly to quarterly releases automatically. On-premises ERPs have annual major releases with active patch maintenance. Release notes and the roadmap can be viewed at the vendor.
What happens to my data if I cancel SIVAS.ERP?
With cloud ERPs, a good provider guarantees data export in an open format (CSV, JSON, SQL dump). The contract should explicitly regulate the data return obligation, deletion period and format. The exact arrangement depends on the industry, company size and customising depth of the specific ERP setup.
Which support SLAs does SIVAS.ERP offer?
Standard support usually covers business days from 8 a.m. to 6 p.m. with a response time of around 4 hours. Premium/24x7 SLAs come at an extra charge. With cloud providers, availability SLAs (e.g. 99.9%) are important — check the contract!