Next Matter

Next Matter is a workflow-automation platform built in Berlin, designed for operations, compliance, finance, service and customer-experience teams in mid-market and enterprise organisations. Following the recent corporate consolidation into Daizy, the product retains its original positioning: orchestrate cross-departmental, repeatable processes that are too operational for a classical BPM tool and too structured for ticketing systems. Workflows are modelled visually in a no-code builder — steps, owners, conditions, input forms, approval gates, escalations and actions assemble into a runnable process. In the ERP context, Next Matter is a specialist add-on rather than a replacement: it sits next to the core ERP and orchestrates the human-and-system processes around it.

Functional scope

The platform combines a no-code workflow builder with professional operations capabilities. The visual builder lets process owners model branching, conditional logic, input forms, approvals and escalations without writing code. The execution layer runs the workflows at scale with role-based access, audit logs and SLAs. A live operations cockpit gives managers real-time visibility into in-flight processes — which workflows are running, where they are blocked and which steps are taking longer than expected. APIs and webhooks integrate the platform with downstream systems including ERP, CRM, ticketing and finance tools.

Target audience and verticals

Typical buyers are operations, compliance, service, finance and customer-experience teams in mid-market and large companies running many recurring cross-departmental processes. Vertical concentrations include financial services, banks, insurance, logistics, e-commerce and technology firms. The product is at its strongest where the alternative is a sprawl of Google Sheets, shared inboxes and ad-hoc Slack channels that need to be replaced with a controlled, auditable process.

Architecture and security

Next Matter is a cloud-native SaaS platform with a web front-end and API integration. The architecture is built for scalability, multi-tenancy and enterprise security. Custom-cloud deployments on AWS, Azure or Google Cloud are available for larger customers with specific data-residency or hyperscaler-account requirements. The platform carries SOC 2 attestation and GDPR-compliant data handling; for German Mid-Market buyers this maps directly to DSGVO — the German implementation of the EU data-protection regulation — and is usually sufficient for an enterprise procurement-and-security review.

Competition and implementation

Next Matter competes with platforms such as ServiceNow, Pega, Camunda, Microsoft Power Automate and vertical workflow specialists. The differentiators are the operations focus, the no-code modelling speed and the manager-cockpit visibility. A typical implementation starts with one bounded pilot process — customer onboarding, complaints handling, supplier auditing or a finance approval chain — rather than a big-bang programme. The value of workflow platforms is rarely the licence cost; it is the discipline of forcing process design.

Pricing and selection

Next Matter / Daizy does not publish list prices. The platform is sold as a subscription with Mid-Market and Enterprise editions; concrete pricing depends on the number of builders, end users, workflow executions and the deployment model. The product is most defensible when the buyer's pain is process governance and audit trails on cross-team processes — less so when the use case is a single departmental workflow that fits inside an existing ERP, CRM or ticketing tool. Procurement teams should evaluate Next Matter alongside Camunda (when developer flexibility matters), ServiceNow (for IT-service-centric organisations) and Power Automate (for Microsoft-heavy estates).

Strengths and limitations at a glance

No-code/low-code workflow construction reachable by operations and compliance teams without developer support.
Strong audit-trail and process-control properties for regulated workflows.
Berlin headquarters with European data residency and Daizy/Doctolib backing.

Considerations:

Not an ERP — workflow automation only.
Pricing model can become significant at scale with high workflow volumes.
Best fit is mid-market and enterprise — SMBs with simpler workflows are over-served.

Best-fit profile and comparable vendors

Best-fit customers are mid-market and enterprise operations, compliance, finance, service and customer-experience teams running cross-functional workflows that span people and systems. Comparable products include Camunda for developer-led process automation and ServiceNow at the enterprise end. A read of the BPM primer helps frame where workflow automation fits versus a full ERP.

Vendor homepage of Next Matter (Daizy)

Current view of the website https://www.daizy.com/

Screenshot of the homepage of Next Matter (Daizy)

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Häufig gestellte Fragen

Is Next Matter cloud-based or on-premises?

Deployment options vary by vendor – many systems today offer both variants or a hybrid model. Details on the pros and cons can be found at Cloud ERP vs on-premises. On-premises remains relevant above all in regulated industries and where deep customising is required; cloud, by contrast, dominates in new projects from the mid-market upwards.

Who is the vendor behind Next Matter?

Key vendor data (headquarters, employee count, ownership structure) can be found in the vendor profile above. These factors are important for assessing the future viability of an ERP vendor and should be checked in every selection process. Owner-managed vendors score with continuity, while listed companies offer investment security and greater roadmap stability.

What reports and dashboards does Next Matter offer?

Standard reports cover financial accounting, sales, warehousing and production. Custom dashboards via Power BI, Tableau or built-in BI tools are often optional – see business intelligence. Self-service BI tools such as Power BI, Tableau or Qlik are increasingly integrated directly, enabling users to run their own analyses without IT support.

What AI features does Next Matter offer?

Current ERP systems integrate AI for forecasting, anomaly detection, invoice OCR and conversational UI (Microsoft Copilot, SAP Joule). The vendor profile shows the specific AI modules. AI modules with practical relevance today are demand forecasting, predictive maintenance, invoice OCR and conversational UI for back-office staff.

How does Next Matter compare to SAP?

SAP is the market leader for large corporations; in the mid-market there are numerous leaner alternatives, often with deeper industry expertise. For specific comparisons, see the ERP comparison pages. SAP solutions have the greatest functional depth but are more expensive to customise than their mid-market competitors.