Next Matter
Next Matter is a workflow-automation platform built in Berlin, designed for operations, compliance, finance, service and customer-experience teams in mid-market and enterprise organisations. Following the recent corporate consolidation into Daizy, the product retains its original positioning: orchestrate cross-departmental, repeatable processes that are too operational for a classical BPM tool and too structured for ticketing systems. Workflows are modelled visually in a no-code builder — steps, owners, conditions, input forms, approval gates, escalations and actions assemble into a runnable process. In the ERP context, Next Matter is a specialist add-on rather than a replacement: it sits next to the core ERP and orchestrates the human-and-system processes around it.
Functional scope
The platform combines a no-code workflow builder with professional operations capabilities. The visual builder lets process owners model branching, conditional logic, input forms, approvals and escalations without writing code. The execution layer runs the workflows at scale with role-based access, audit logs and SLAs. A live operations cockpit gives managers real-time visibility into in-flight processes — which workflows are running, where they are blocked and which steps are taking longer than expected. APIs and webhooks integrate the platform with downstream systems including ERP, CRM, ticketing and finance tools.
Target audience and verticals
Typical buyers are operations, compliance, service, finance and customer-experience teams in mid-market and large companies running many recurring cross-departmental processes. Vertical concentrations include financial services, banks, insurance, logistics, e-commerce and technology firms. The product is at its strongest where the alternative is a sprawl of Google Sheets, shared inboxes and ad-hoc Slack channels that need to be replaced with a controlled, auditable process.
Architecture and security
Next Matter is a cloud-native SaaS platform with a web front-end and API integration. The architecture is built for scalability, multi-tenancy and enterprise security. Custom-cloud deployments on AWS, Azure or Google Cloud are available for larger customers with specific data-residency or hyperscaler-account requirements. The platform carries SOC 2 attestation and GDPR-compliant data handling; for German Mid-Market buyers this maps directly to DSGVO — the German implementation of the EU data-protection regulation — and is usually sufficient for an enterprise procurement-and-security review.
Competition and implementation
Next Matter competes with platforms such as ServiceNow, Pega, Camunda, Microsoft Power Automate and vertical workflow specialists. The differentiators are the operations focus, the no-code modelling speed and the manager-cockpit visibility. A typical implementation starts with one bounded pilot process — customer onboarding, complaints handling, supplier auditing or a finance approval chain — rather than a big-bang programme. The value of workflow platforms is rarely the licence cost; it is the discipline of forcing process design.
Pricing and selection
Next Matter / Daizy does not publish list prices. The platform is sold as a subscription with Mid-Market and Enterprise editions; concrete pricing depends on the number of builders, end users, workflow executions and the deployment model. The product is most defensible when the buyer's pain is process governance and audit trails on cross-team processes — less so when the use case is a single departmental workflow that fits inside an existing ERP, CRM or ticketing tool. Procurement teams should evaluate Next Matter alongside Camunda (when developer flexibility matters), ServiceNow (for IT-service-centric organisations) and Power Automate (for Microsoft-heavy estates).
Strengths and limitations at a glance
- No-code/low-code workflow construction reachable by operations and compliance teams without developer support.
- Strong audit-trail and process-control properties for regulated workflows.
- Berlin headquarters with European data residency and Daizy/Doctolib backing.
Considerations:
- Not an ERP — workflow automation only.
- Pricing model can become significant at scale with high workflow volumes.
- Best fit is mid-market and enterprise — SMBs with simpler workflows are over-served.
Best-fit profile and comparable vendors
Best-fit customers are mid-market and enterprise operations, compliance, finance, service and customer-experience teams running cross-functional workflows that span people and systems. Comparable products include Camunda for developer-led process automation and ServiceNow at the enterprise end. A read of the BPM primer helps frame where workflow automation fits versus a full ERP.
Related Topics
Vendor homepage of Next Matter (Daizy)
Current view of the website https://www.daizy.com/
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Frequently Asked Questions
Is Next Matter an ERP system?
No. Next Matter is a workflow-automation and orchestration platform that sits alongside the ERP. It is used when the customer needs to coordinate cross-departmental processes — including approvals, document checks and external interactions — that are not handled cleanly inside the ERP.
What is Daizy in relation to Next Matter?
Daizy is the corporate brand under which the Next Matter product now operates following a recent consolidation. The product itself and its positioning have continued under the new corporate umbrella.
Can workflows be built without developers?
Yes. The visual no-code builder is the core of the product, allowing operations and process owners to model workflows including conditional logic, forms, approvals and escalations without writing code. Developers come in mainly for API integrations to surrounding systems.
Is the platform GDPR-compliant for European buyers?
Yes. The platform carries SOC 2 attestation, GDPR-compliant data handling and supports DSGVO-aligned data-processing agreements. Custom-cloud deployments on AWS, Azure or Google Cloud are available for stricter data-residency requirements.