Next Matter

Next Matter is a workflow-automation platform built in Berlin, designed for operations, compliance, finance, service and customer-experience teams in mid-market and enterprise organisations. Following the recent corporate consolidation into Daizy, the product retains its original positioning: orchestrate cross-departmental, repeatable processes that are too operational for a classical BPM tool and too structured for ticketing systems. Workflows are modelled visually in a no-code builder — steps, owners, conditions, input forms, approval gates, escalations and actions assemble into a runnable process. In the ERP context, Next Matter is a specialist add-on rather than a replacement: it sits next to the core ERP and orchestrates the human-and-system processes around it.

Functional scope

The platform combines a no-code workflow builder with professional operations capabilities. The visual builder lets process owners model branching, conditional logic, input forms, approvals and escalations without writing code. The execution layer runs the workflows at scale with role-based access, audit logs and SLAs. A live operations cockpit gives managers real-time visibility into in-flight processes — which workflows are running, where they are blocked and which steps are taking longer than expected. APIs and webhooks integrate the platform with downstream systems including ERP, CRM, ticketing and finance tools.

Target audience and verticals

Typical buyers are operations, compliance, service, finance and customer-experience teams in mid-market and large companies running many recurring cross-departmental processes. Vertical concentrations include financial services, banks, insurance, logistics, e-commerce and technology firms. The product is at its strongest where the alternative is a sprawl of Google Sheets, shared inboxes and ad-hoc Slack channels that need to be replaced with a controlled, auditable process.

Architecture and security

Next Matter is a cloud-native SaaS platform with a web front-end and API integration. The architecture is built for scalability, multi-tenancy and enterprise security. Custom-cloud deployments on AWS, Azure or Google Cloud are available for larger customers with specific data-residency or hyperscaler-account requirements. The platform carries SOC 2 attestation and GDPR-compliant data handling; for German Mid-Market buyers this maps directly to DSGVO — the German implementation of the EU data-protection regulation — and is usually sufficient for an enterprise procurement-and-security review.

Competition and implementation

Next Matter competes with platforms such as ServiceNow, Pega, Camunda, Microsoft Power Automate and vertical workflow specialists. The differentiators are the operations focus, the no-code modelling speed and the manager-cockpit visibility. A typical implementation starts with one bounded pilot process — customer onboarding, complaints handling, supplier auditing or a finance approval chain — rather than a big-bang programme. The value of workflow platforms is rarely the licence cost; it is the discipline of forcing process design.

Pricing and selection

Next Matter / Daizy does not publish list prices. The platform is sold as a subscription with Mid-Market and Enterprise editions; concrete pricing depends on the number of builders, end users, workflow executions and the deployment model. The product is most defensible when the buyer's pain is process governance and audit trails on cross-team processes — less so when the use case is a single departmental workflow that fits inside an existing ERP, CRM or ticketing tool. Procurement teams should evaluate Next Matter alongside Camunda (when developer flexibility matters), ServiceNow (for IT-service-centric organisations) and Power Automate (for Microsoft-heavy estates).

Related Topics

• Camunda
• ServiceNow
• ERP workflow automation

Fazit

Next Matter (heute Teil von Daizy) ist eine ausgereifte Workflow-Automation-Plattform mit klarem Fokus auf operative Wirksamkeit, Audit-Tauglichkeit und Enterprise-Security. Strengths sind der No-Code-Builder, das Operations-Cockpit, die belastbare Plattform-Sicherheit und – seit dem Daizy-Zusammenschluss – die zusätzliche KI-Schicht für Reporting und Narrative. Wer ein vollständiges ERP-System sucht, ist mit Next Matter falsch beraten; wer hingegen ein bestehendes ERP- und CRM-Setup um eine ausführungsstarke Workflow-Schicht ergänzen will, findet in Next Matter eine sehr ernstzunehmende Wahl. Für die Auswahl der zugrunde liegenden ERP- und WMS-Plattform liefert das Portal über ERP-Software finden Hilfestellung; für die Lagerseite sind spezialisierte Solutions wie COGLAS WEB WMS oder klassische Mid-Markets-ERPs wie abas ERP sinnvolle Vergleichskandidaten.

Vendor homepage of Next Matter (Daizy)

Current view of the website https://www.daizy.com/