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Häufig gestellte Fragen

How long does the implementation of Tbx Business Suite take?
An ERP implementation takes 3 to 18 months depending on complexity. Cloud solutions are often productive in 4–12 weeks, while traditional mid-market ERPs need 6–12 months for requirements analysis, customising, data migration and training. More at ERP implementation.
How secure is Tbx Business Suite with regard to data protection?
For cloud ERPs, the server location (ideally EU/Germany), a data processing agreement (DPA) and BSI C5 or ISO 27001 certifications are key criteria. GDPR compliance should be explicitly documented by the vendor. The exact configuration depends on the industry, size class and customising depth of the specific ERP setup.
How is Tbx Business Suite being developed further?
Cloud ERPs typically receive monthly to quarterly releases automatically. On-premise ERPs have annual major releases with active patch maintenance. Release notes and the roadmap can be viewed at the vendor.
What happens to my data if I cancel Tbx Business Suite?
With cloud ERPs, a good vendor guarantees data export in an open format (CSV, JSON, SQL dump). The contract should explicitly regulate the data return obligation, deletion period and format. The exact configuration depends on the industry, size class and customising depth of the specific ERP setup.
Which support SLAs does Tbx Business Suite offer?
Standard support usually covers workdays from 8am to 6pm with a ~4h response time. Premium/24x7 SLAs cost extra. With cloud vendors, availability SLAs (e.g. 99.9%) are important — check the contract!