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Häufig gestellte Fragen

How long does implementing cimERP take?
An ERP implementation takes 3 to 18 months depending on complexity. Cloud solutions are often live in 4–12 weeks, while classic mid-market ERPs need 6–12 months for requirements analysis, customising, data migration and training. More under ERP implementation.
How secure is cimERP in terms of data protection?
For cloud ERPs, the server location (ideally EU/Germany), a data processing agreement (DPA) and BSI C5 or ISO 27001 certifications are key criteria. GDPR compliance should be explicitly documented by the vendor. The exact configuration depends on the industry, company size and customising depth of the specific ERP setup.
How is cimERP developed further?
Cloud ERPs typically receive monthly to quarterly releases automatically. On-premises ERPs have annual major releases with active patch maintenance. Release notes and the roadmap are available from the vendor.
What happens to my data if I cancel cimERP?
With cloud ERPs, a good vendor guarantees data export in an open format (CSV, JSON, SQL dump). The contract should explicitly regulate the data return obligation, deletion period and format. The exact configuration depends on the industry, company size and customising depth of the specific ERP setup.
Which support SLAs does cimERP offer?
Standard support usually covers weekdays from 8 am to 6 pm with a response time of around 4 hours. Premium/24x7 SLAs cost extra. With cloud vendors, availability SLAs (e.g. 99.9%) are important — check the contract!