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Häufig gestellte Fragen

How long does an SAP S/4HANA Cloud implementation take?
An ERP implementation takes 3 to 18 months depending on complexity. Cloud solutions are often live within 4–12 weeks, while classic midmarket ERP systems need 6–12 months for requirements analysis, customising, data migration and training. More under ERP implementation.
How secure is SAP S/4HANA Cloud with regard to data protection?
For cloud ERP systems, the server location (ideally EU/Germany), a data processing agreement (DPA) and BSI C5 or ISO 27001 certifications are key criteria. GDPR compliance should be explicitly documented by the vendor. The exact details depend on the industry, size class and customising depth of the specific ERP setup.
How is SAP S/4HANA Cloud developed further?
Cloud ERP systems typically receive monthly to quarterly releases automatically. On-premise ERP systems have annual major releases with active patch maintenance. Release notes and the roadmap are available from the vendor.
What happens to my data if I cancel SAP S/4HANA Cloud?
With cloud ERP systems, a good vendor guarantees data export in an open format (CSV, JSON, SQL dump). The contract should explicitly regulate the data return obligation, deletion period and format. The exact details depend on the industry, size class and customising depth of the specific ERP setup.
What support SLAs does SAP S/4HANA Cloud offer?
Standard support usually covers weekdays from 8 am to 6 pm with a response time of around 4 hours. Premium/24x7 SLAs come at an extra charge. With cloud vendors, availability SLAs (e.g. 99.9%) are important — check the contract!